Your feedback and our response

Updated June 2024

Prayer room door

items

<ListValue: [StructValue({'term': 'What you said', 'detail': <wagtail.rich_text.RichText object at 0x7fdee6f67290>}), StructValue({'term': 'What we have done', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ac2c0>})]>

Restaurant closing times

items

<ListValue: [StructValue({'term': 'What you said', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72aec00>}), StructValue({'term': 'What we have done', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ae240>})]>

Here are some examples of compliments, which we receive in a number of ways, including email, feedback form and letter, to telephone calls, social media and in person.

[Redacted] on the first floor loans desk was extremely helpful, answered all my questions authoritatively and used her knowledge to help me with my research. Thank you.

Email, 29 May 2024

Thank you so much for arranging the re scan. The result is excellent and I am very grateful. The Archives are a National Treasure which I greatly appreciate.  Thank you.

Email following a re-scanned document from our digital downloads service, 15 May 2024

I have just completed your survey following a visit. However, I wanted to emphasise how helpful and friendly the staff were especially those in the café.

Email 15 May 2024

Here are some examples of complaints, which we receive in a number of ways, including email, feedback form and letter, to telephone calls, social media and in person. Have a look at our Transparency page if you want to know more about complaints.

Lost property contact information

items

<ListValue: [StructValue({'term': 'Date', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ac8f0>}), StructValue({'term': 'Summary', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ac350>}), StructValue({'term': 'Background Information', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72aef30>}), StructValue({'term': 'Action taken', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72af1a0>})]>

Lost umbrella

items

<ListValue: [StructValue({'term': 'Date', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72af3e0>}), StructValue({'term': 'Summary', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72afa10>}), StructValue({'term': 'Background information', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ad9d0>}), StructValue({'term': 'Action taken', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ae090>})]>

Catalogue notice

items

<ListValue: [StructValue({'term': 'Date', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72aeab0>}), StructValue({'term': 'Summary', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ac110>}), StructValue({'term': 'Background', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72ac380>}), StructValue({'term': 'Action taken', 'detail': <wagtail.rich_text.RichText object at 0x7fdee72af920>})]>

items

<ListValue: [StructValue({'title': 'Complaints in full by month', 'body': <StreamValue [<block documents: StructValue({'documents': <ListValue: [StructValue({'file': <CustomDocument: Customer complaints March 2024>}), StructValue({'file': <CustomDocument: Customer complaints February 2024>}), StructValue({'file': <CustomDocument: Customer complaints January 2024>}), StructValue({'file': <CustomDocument: Customer complaints December 2023>}), StructValue({'file': <CustomDocument: Customer complaints November 2023>}), StructValue({'file': <CustomDocument: Customer complaints October 2023>}), StructValue({'file': <CustomDocument: Customer complaints September 2023>}), StructValue({'file': <CustomDocument: Customer complaints August 2023>}), StructValue({'file': <CustomDocument: Customer complaints July 2023>})]>})>]>})]>