Your feedback and our response

Updated June 2024

Prayer room door

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Restaurant closing times

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Here are some examples of compliments, which we receive in a number of ways, including email, feedback form and letter, to telephone calls, social media and in person.

[Redacted] on the first floor loans desk was extremely helpful, answered all my questions authoritatively and used her knowledge to help me with my research. Thank you.

Email, 29 May 2024

Thank you so much for arranging the re scan. The result is excellent and I am very grateful. The Archives are a National Treasure which I greatly appreciate.  Thank you.

Email following a re-scanned document from our digital downloads service, 15 May 2024

I have just completed your survey following a visit. However, I wanted to emphasise how helpful and friendly the staff were especially those in the café.

Email 15 May 2024

Here are some examples of complaints, which we receive in a number of ways, including email, feedback form and letter, to telephone calls, social media and in person. Have a look at our Transparency page if you want to know more about complaints.

Lost property contact information

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Lost umbrella

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Catalogue notice

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